Privacy Statement

1. Information we collect

Depending on your relationship with us, we may collect:

• Names, addresses, telephone numbers and email addresses
• Landlord, property, tenancy and enquiry details
• Tenancy applications, references, identity, employment or financial information where reasonably required
• Maintenance, inspections, contractor communications and related records

We collect information for lawful purposes connected to our services and only where reasonably necessary.

2. How information is collected

Information may come directly from you through enquiries, emails, applications, meetings or our services. It may also come from clients, property owners, tenants, referees, authorised third-party systems or service providers where lawful. Where the law requires notice for information collected indirectly, we take reasonable steps to provide it unless an exception applies.

3. How we use information

• Respond to enquiries and deliver letting and landlord support services
• Assist with tenant placement, holiday cover, inspections and maintenance coordination
• Communicate with landlords, tenants, referees, contractors and relevant professionals
• Administer invoices, payments, records and legal obligations

4. Sharing and confidentiality

Where lawful and appropriate, we share necessary information with owners, applicants, tenants, contractors, property professionals, professional advisers and technology providers. We do not sell personal information.

5. Technology and AI

We may use digital business tools and service providers to handle property-related correspondence and records, taking reasonable measures to protect personal information.

6. Storage, security and retention

We take reasonable steps to safeguard personal information against loss, misuse and unauthorised access, alteration or disclosure. Information may be held using cloud or other service providers, including providers outside New Zealand. We take applicable steps for overseas disclosures under New Zealand privacy law. We retain information only as long as reasonably needed or legally required, and take reasonable steps for secure disposal.

7. Website cookies and analytics

We use Google Analytics 4 (GA4), a website analytics service provided by Google, to understand how visitors use our website and to improve its content, performance and usability.

Google Analytics uses cookies and similar technologies and may collect information about pages viewed, interactions with our website, approximate location, browser and device details, and how visitors reach our website. Google may process analytics information outside New Zealand. We use this information to evaluate overall website traffic and usage trends.

You can manage or block cookies in your browser settings, although this may affect some website functionality. You can also learn about Google Analytics opt-out options and read Google’s Privacy Policy.

This section describes our use of website analytics. If we introduce advertising or remarketing tracking, we will update this statement and assess whether additional consent controls are required.

8. Your rights

You can ask us to access or correct personal information we hold about you. Contact the Privacy Officer below. We respond in accordance with the Privacy Act 2020.

9. Privacy enquiries and complaints

Privacy Officer
Lett Property Management Auckland Limited
amie.odonoghue@lett.co.nz

If you are not satisfied with how we respond to your concern, you can contact the Office of the Privacy Commissioner.

10. Updates

We may amend this statement as our services, technology or obligations change. The current version will appear here.